Frequently asked questions
Everything you need to know about visiting Luxe House Aesthetics — from booking your first appointment to memberships, payment plans, and our concierge service. Looking for treatment-specific information? Each of our service pages has its own FAQ tailored to that treatment.
Booking & Appointments
How do I book an appointment at Luxe House Aesthetics?
You can book online any time through our Book Now link, or call/text us at 631-505-1036. We offer appointments at our Port Washington and Bay Shore locations year-round, and at West Hampton Beach seasonally (May–September).Do I need a consultation before my first treatment?
Consultations aren’t required, but they’re free and we recommend them if you’re new to injectables, unsure which treatment is right for you, or planning multiple services. Consultations run about 15 minutes with one of our aesthetic providers.How early should I arrive for my appointment?
Please arrive 5–10 minutes early so we can complete any paperwork and review your treatment plan together without rushing.What if I’m running late?
Text us at 631-505-1036 as soon as you know. We’ll do our best to keep your appointment on track, but arrivals more than 15 minutes late may need to be rescheduled.How do I cancel or reschedule?
You can cancel or reschedule using the link in your booking confirmation email, or by calling/texting 631-505-1036 at least 24 hours in advance. Cancellations or no-shows inside the 24-hour window are subject to a $50 fee.Do you offer evening or weekend appointments?
Yes. We have late-night appointments on Tuesdays and Thursdays (until 8 PM), and we’re open Saturdays and Sundays from 10 AM to 2 PM. Concierge in-home appointments are also available.Locations & Hours
Where are you located?
We have three locations on Long Island:- Port Washington — 20 Main Street, Port Washington
- Bay Shore — 21 W Main Street, Bay Shore
- West Hampton Beach — open seasonally, May through September
What are your hours?
Monday, Wednesday, Friday: 10 AM–6 PM Tuesday, Thursday: 10 AM–8 PM Saturday, Sunday: 10 AM–2 PM Appointments are preferred at every location.Do you offer at-home or concierge services?
Yes. Our concierge service brings Luxe House to you — perfect for new moms, busy professionals, group bookings, or pre-event prep. Contact us directly for concierge availability and pricing.Pricing, Payment & Financing
How much do treatments cost?
Pricing varies by service, the amount of product used, and your individualized plan. We’re happy to give you a quote during your free consultation, or you can call/text 631-505-1036 for general pricing on a specific treatment.What payment methods do you accept?
We accept all major credit cards, debit, and HSA/FSA cards (where applicable to your plan).Do you offer payment plans?
Yes. We partner with Allē Payment Plans and Cherry, which offer financing as low as 0% APR for 6 months, subject to approval. You can apply directly through our Allē Payment Plans page.Do you offer specials or promotions?
We do. The best way to stay in the loop is to follow @luxehouseaesthetics on Instagram and subscribe to our email list at the bottom of any page on our site.Memberships & Loyalty
Do you have a membership program?
Yes. Our memberships are designed to make consistent self-care more affordable and reward you for staying on a treatment cadence. You can compare options on our Memberships page.What loyalty programs do you participate in?
Three: Allē (rewards on Botox, Juvéderm, and other Allergan products), Xperience+ (rewards on Galderma products like Dysport, Restylane, and Sculptra), and our in-house Luxe House Loyalty program. You can enroll in all three. Visit Loyalty Programs to learn more.Can I gift a treatment or membership?
Yes — gift cards are available in any amount and can be used toward any service.About Our Practice
Who performs treatments at Luxe House?
All injectable and medical treatments are performed by licensed, experienced aesthetic providers under medical direction. Meet the team on our The Luxe Team page.Are your providers licensed?
Yes. Every member of our clinical team is licensed and trained in their scope of practice, and our injectors complete ongoing advanced training in the latest techniques.Do you train other aesthetic providers?
We do. Luxe House offers Aesthetic Training for licensed medical professionals looking to advance their injectable and aesthetic skills.What products and devices do you use?
We use only FDA-approved or FDA-cleared products and devices, including SkinPen for microneedling (the first FDA-cleared microneedling device), Botox, Dysport, Juvéderm, Restylane, Radiesse, Sculptra, EZ Gel PRF/PRP, and the D·E·J Biostimulator. Your provider will choose the right product for your treatment plan.Can I host a private event or “Luxe House Party”?
Absolutely. Our Luxe House Party program turns your home, office, or our studio into a private treatment event for you and your guests. Contact us for details and group pricing.Safety & Eligibility
Can I get treatment if I’m pregnant or breastfeeding?
We do not perform any cosmetic injectable treatments on patients who are pregnant or breastfeeding. Some non-injectable services may still be appropriate — please ask during booking.What if I have a medical condition or take medication?
Please disclose all medical conditions and medications during your intake so your provider can tailor — or, if needed, postpone — your treatment safely.Is there an age requirement?
Patients must be 18 or older for cosmetic injectables. Some skin services may have different eligibility requirements; please ask.Sharing Your Experience
Where can I leave a review?
We’d love to hear from you. You can leave a Google review here. Tag us @luxehouseaesthetics if you’d like to share photos or videos of your results.Do you collaborate with influencers or content creators?
Yes. Send a partnership inquiry with details about your platform and proposal to info@luxehouseaesthetics.com.Don't Know Where to Begin?
Book a complimentary consultation with any of our providers to discover the best treatment plan tailored to your goals.